Terms and conditions
The legal stuff
Here are our General Terms and Conditions of Sale. The important, but sometimes a little boring information that we hope helps make shopping with us a straightforward process...
The products purchased on cachette.com are directly sold by us, SAS CACHETTE ""CACHETTE"". SAS CACHETTE is registered with the Companies' Register of Cannes under Siren no. 534 599147, and Siret no. 534 599147 000 12 Tax Code and VAT no. FR 35 534599 147. CACHETTE’S registered office is in France – 10 RUE DES MURIERS, 06110, LE CANNET, FRANCE.
These General Terms and Conditions of Sale exclusively regulate the process of ordering products on cachette.com between the users of cachette.com and CACHETTE.
They do not regulate the supply of services or the sale of products performed by third parties that are on cachette.com through links or banners. Before sending orders and purchasing products and services from those third parties, we recommend that you verify third party terms and conditions of the web site from which you may be considering purchasing a product, since CACHETTE cannot be deemed liable for the supply of services provided by third parties.
These General Terms and Conditions of Sale are governed by French law. They may be amended from time to time, in consideration of new laws and regulations but not limited to them. The new General Terms and Conditions of Sale shall be effective as of the date of publication on cachette.com.
You can contact us, CACHETTE, by e-mail (firstname.lastname@example.org) anytime with any specific questions you have.
Conditions of Placing an Order
In order to place an order for the purchase of one or more products on cachette.com, you must add products to your Basket, then follow all the relevant instructions on the website. You will be asked to fill out the required information before confirming your order. As soon as we recieve confirmation of your order at CACHETTE H.Q. We will start to process your order. Before submitting your order for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale ticking a box to confirm that you have. The order will be filed in our data base for such a period of time required in order to process your order and as provided by law. You may access your order at any time, by clicking on the section called Order Information in the My Account section at cachette.com.
Before submitting the order, you will be asked to identify and correct possible in-put errors. The submission of orders must be carried out in French or English.
CACHETTE may not process orders which are incomplete or incorrect, or orders for products that are no longer available. In these cases, we shall inform you by e-mail that we have been unable to fulfill your order and explaining the reasons why. If a product displayed on cachette.com is not available, our system should display the item as ‘out of stock’. In the event that our system shows a product as ‘in stock’ that is actually not available we will make best endeavours to notify you of this by email within 48 hours of receiving your order and refund you any sums paid for the items if you would rather not wait for them to be in stock again.
Upon submission and payment of an order, we will send you an email receipt of the purchase, containing a summary of the information related to the order. This will include a details of the cost, delivery address, shipping method, cancelation.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility.
Product Descriptions and Prices
The main characteristics of products are shown on cachette.com on each page relating to a specific product. The products offered for sale on cachette.com may not exactly correspond to the real items in terms of image and colours because of the differences between internet browsers and monitors used.
Prices are subject to change. Check the final price of sale before sending the relevant order.
For indication purposes only Customers can view prices converted into other currencies including Dollars, Yen and Pound Sterling based on the current exchange rate.
When using a promotional code, you may only use one at a time. Offers are not cumulative. We occasionnally offer discounts, please check their terms and conditions as they may vary.
Payment of the product prices and relevant shipping costs must be made by using credit/debit card, which will be processed via PayPal. We have no access to your card information.
The price for the purchase of products and the relevant shipping costs, as indicated in the 'Checkout' area of cachette.com, will be charged to you once you have confirmed your order.
All payments will be taken in Euros. For indication purposes only Customers can view prices converted into other currencies including Dollars, Yen and Pound Sterling based on the current exchange rate.
Prices are subject to change and you should always check the price before placing your order.
For specific product shipping and delivery procedures, see 'Delivery info' and 'help'. Please read these sections carefully. The information provided in these sections form an integral part of these General Terms and Conditions of Sale and, consequently, shall be understood to be known and accepted by you at the time your order form is sent.
Cancellation, Returns and Exchange
We want you to be a happy customer so if you are not completely satisfied with your Order or if you have simply changed your mind that is fine. You must let us know as soon as you can and within fourteen (14) working days of receipt of your order. Simply email us at email@example.com explaining which item(s) you'd like to return.
Once the return request has been made and acknowledged by us your products must be returned to us within seven (7) working days of the acknowlgement by us (Cancelllation Confirmation), unused, in their original packaging and in perfect condition to CACHETTE, 10 Rue des Muriers, 06110, Le Cannet, FRANCE. Please include your contact details and your Order Reference within the parcel.
We will issue you with a refund for the cost of goods and the original postage fee (if in France, no postage can be refunded for international orders) if you return your entire order. Your credit card will be credited to such amount as soon as possible and within fourteen (14) business days of receipt of the Products by CACHETTE. The original postage fee will not be refunded if you return only part of the order. The risks and costs of returns are the sole responsibility of the Customer. Of course if you prefer we will happily exchange your products for something else to the same value.
Please ensure you use adequate packaging to prevent any damage or breakage especially when returning products that are fragile like glass.
We accept no responsibility for loss or damage while in transit. We also recommend you use a recorded delivery service for your own protection.
We will make every effort to ensure our customers receive exactlywhat they ordered in perfect condition however, occasionally things may go wrong. Please alert us as soon as possible if you find anything damaged, missing or wrong in your parcel. If you have had one one of these issues please email us at firstname.lastname@example.org as soon as you can and within seven (7) working days after receipt of order.
After this time, and except for hidden defects, no claim will be accepted by CACHETTE. We will acknowledge your email by return. Please return the products to us. Where defects have been confirmed and communicated to you by email, CACHETTE proposes the following: Replacement of the Product(s) at the expense of CACHETTE or, Reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by CACHETTE. Refund of return postage costs will also be refunded.
1. CACHETTE collects certain information necessary to process orders. Such data is not only necessary to process the customer’s order by CACHETTE; but also to provide the Customer with information about CACHETTE on the Website or with CACHETTE product offers, if the Customer accepts to receive them.
2. Information is strictly confidential and is listed with an asterisk (*) when it is essential for CACHETTE, and/or its contractors as part of the management of the customer order.
3. Following any injunction or legal request, for example to combat fraud CACHETTE may provide your information to agencies and authorities legally authorized.
4. CACHETTE agrees to take every precaution to ensure the security of its files and protect its computer system, and prevent personal information such as the Customer’s from being distorted, corrupted or available by unauthorized parties.
The Customer’s personal information is sent to and stored by our hosting company.
5. According to the French law " Informatiques et Libertés " n° 78-17, from 6 January 1978, as modified by the French law from 6 August 2004, you have a right of access, rectification, and opposition to your nominative data The Customer may exercise this right by sending a letter to the following address or by email, stating your full name, email and mailing address:
10 Rue des Muriers
The Customer can also change their personal data from its customer service area identified within the My Account section of the website.
Gift Voucher & Coupons
Gifts Vouchers can be purchased on line in values of 10, 20, 30, 40, 50, 60, 70, 80, 90 and 100 euros. Gift Vouchers can be used once by entering the code on the voucher at the Checkout. Unfortunately no credit can be given on vouchers so you must ensure your shopping basket is the same value as your voucher. Alternatively if your shopping basket is greater than your voucher you will be able to pay the difference.
Gift Vouchers will never expire.
From time to time we will issue Coupons to be used by the holder to claim a discount at cachette.com. Coupons will either be for a % discount or a cash amount. Coupons can be used once by entering the code on the voucher at the Checkout. Coupons will be limited to one use per customer up until the expiry date and time.
From time to time we will run various promotions on Facebook, Twitter, for signing up to our newsletter, for recommending us to a friend and with our partners to offer discounts or money off at Cachette.
Discount codes are not cumulative. Only one code may be used at a time.
Some items on Cachette are not eligible for these discounts. Currently this include all bed linen by Bed and Philosophy, all items that are already discounted, all furniture and all items by Papier à êtres.
We reserve the right to add to this list at any time without notice.